Jack Creager

Promoted to lead program management for McDonald's next-generation global mobile app — a unified platform replacing regional and country-specific apps worldwide. Partners with senior leadership across development, DevOps, quality, and Agile teams to drive testing strategy, program governance, and delivery.

• Building the next-generation global McDonald's app to replace individual apps across regions and countries — orchestrating delivery across ordering, engagement, loyalty, and accounts teams.
• Program manage quality and unit testing across multiple global app instances with country-specific configurations — driving global, segment, and market-level testing strategies.
• Drive reporting and analytics across many Jira projects; partner with the Agile organization to gold-standardize Jira project structures and workflows.
• Lead Confluence documentation and program knowledge management standards across customer technology teams.
• Manage the Platform Resilience team, partnering with DevOps, deployments, orchestration, and quality functions to drive reliable, high-quality releases.
• Deliver cross-functional results and program updates to senior leadership on McDonald's highest-priority technology initiatives.

Platform engineering leader driving McDonald's multi-cloud migration and data & analytics transformation, partnering with vendors and internal stakeholders to stand up new tooling, define roles, and modernize architecture across the global data ecosystem.

• Built a global data usage modeling program — aggregating metadata across thousands of Redshift tables spanning multiple schemas into a Tableau dashboard that gave leadership visibility into enterprise-wide data consumption, coordinating teams across regions.
• Drove global program management for McDonald's migration to Google Cloud Platform, modernizing the data & analytics ecosystem.
• Directed global strategic initiatives for automation and SLA management, fostering best-practice adoption across the engineering ecosystem.
• Led Data and Architecture product teams through an AWS-to-GCP migration program, standing up new platform tooling — migrating ETL from Talend to dbt, deploying Gravitee for API management, and onboarding Confluent for event streaming — while managing vendor and systems-integrator staff and architectural reviews.
• Championed data governance and accessibility as a horizontal function, delivering analytics-driven decommissioning strategies that reduced costs and streamlined enterprise cloud migrations.

Senior Client Delivery Manager | Client Delivery Manager

Client services leader for a Fortune 500 account, overseeing enterprise cloud transformation contracts, Azure platform operations, and ITSM modernization across multiple organizations.

• Managed and led operations for the client's entire Azure estate — triaging ServiceNow tickets, building Power BI dashboards for SLA tracking and reporting, producing executive-ready summaries for senior leadership, and leading incident response for major outages on client–Microsoft connectivity bridges.
• Drove an enterprise-wide ServiceNow cleanup program across multiple organizations — rationalizing thousands of outdated applications, records, and ownership assignments to restore platform health and usability.
• Drove program management and platform governance across a suite of cloud technology services, overseeing contracts, projects, deliverables, and delivery teams.
• Led global adoption of DevSecOps, aligning cloud transformation strategy with business objectives to improve efficiency and automation across development pipelines.
• Built and sustained relationships with director- and executive-level stakeholders as a strategic advisor on service delivery, platform roadmap, and program prioritization.
• Led ITSM tool and process integration within an Agile framework, overseeing cloud migrations and delivering data-driven analytics on SLAs and cloud cost optimization in partnership with channel partners and systems integrators.

Promoted to program lead serving as trusted advisor for new software releases — averaging 10+ new products annually — driving efficiency across the technical supply chain and licensing fulfillment process to generate growth through scalability, speed, and operational excellence.

• Collaborated with engineering to replace outdated licensing servers with a modern automated process, saving $50K+ in replacement hardware and labor.
• Increased scalability of new products delivered on AWS by building a release process with developers and securing approval from leadership and regulatory teams.
• Built third-party software release relationships and corrected payment structures to expedite supplier payments — generating new software sales and avoiding costly legal exposure.
• Leveraged cloud services expertise to bridge engineering and systems teams, increasing the organization's ability to deploy and scale AWS infrastructure for customer use.
• Led, trained, and mentored coworkers and consultants on new business processes and program management services supporting team and business growth.

Drove program-level process improvements across the software licensing fulfillment chain — analyzing data across multiple systems, managing migrations, and applying Lean principles to accelerate digital product delivery to global customers.

• Reduced software release cycle time from two-plus weeks to under two days, generating $500K in revenue on orders that would otherwise have been cancelled.
• Investigated system misalignment causing order failures, identified root cause, and implemented fixes that ensured on-time delivery and associated revenue ahead of budget deadlines.
• Analyzed data from multiple systems to resolve discrepancies causing delayed or failed software delivery, and managed data migrations to improve fulfillment accuracy.
• Collaborated with engineering and service teams to rebuild servers for a hospital client in a single business day — significantly faster than the typical one-week turnaround.
• Increased release velocity for digital programs by reducing the number of steps required to deliver software and licenses to customers across multiple teams.

IT Service Desk Analyst

Forsythe was acquired by Sirius, later acquired by CDW.

Provided computer support to a billion-dollar corporation with 1,000 employees, supporting multiple teams and diagnosing and resolving issues from a variety of sources.

• Led on-premise to cloud Microsoft Office 365 platform migration and integration.
• Maintained and supported enterprise systems and networks, ensuring complete uptime for employees and systems.
• Managed platform administration across AirWatch, JAMF, macOS, VMware, Symantec AV, and SCCM.
• Owned reporting and compliance for Symantec AV security.

IT Technician

Provided endpoint, server, and infrastructure support at a transportation research facility serving the Iowa Department of Transportation. Administrator for workstations, software licensing, storage arrays, and network systems.

• Procured and deployed Dell networking equipment, using CLI configuration to expand IP address capacity and accommodate growth in users and servers.
• Administered network and storage server infrastructure for the facility — provisioning desktops, storage servers, and network systems; configuring RAID arrays and rebuilding degraded storage pools on Windows Server to maintain enterprise data availability.
• Resolved network access issues for high-profile state representatives during campus visits, ensuring reliable connectivity to facility systems.
• Managed workstation lifecycle — hardware and software upgrades — and administered Tableau licensing across the research facility.
• Partnered with facility leadership and PhD researchers, communicating clearly with executives and technical staff on systems, licensing, and infrastructure.