A senior IT lead on call, without a full-time salary.
Monthly planning and support with clear scope. Business-hours help, not a 24/7 help desk, unless we sign a custom SLA.
The problem
You are past the point where "ask a friend" works, but not ready for a full-time IT hire or a large managed service contract. Projects get done sporadically. Nobody owns the roadmap.
What you get
- Regular technology review cadence
- Vendor and license management help
- A simple roadmap tied to your business calendar
- Block of hours for help requests and small projects (plan-dependent)
- Security review cadence on higher tiers
- Budget planning and vendor negotiation support on Partner
How it works
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Step 1
Kickoff
Inventory systems, vendors, and pain points.
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Step 2
Choose a plan
Check-in, Support, or Partner based on how much help you need.
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Step 3
Monthly rhythm
Reviews, requests, and small improvements on a predictable cadence.
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Step 4
Adjust
Scale hours up or down as the business changes.
Check-in
Monthly or quarterly review, vendor and license management, and a simple roadmap. Best when things are mostly stable and you want accountability.
Ask for current monthly rates
Support
Includes a block of hours for help requests and small projects, with priority response during business hours.
Ask for current monthly rates
Partner
Larger hour block, security review cadence, budget planning, and vendor negotiation support.
Ask for current monthly rates
Scope notes: Business-hours support. Response targets are best effort unless a custom SLA is signed. This is not a 24/7 help desk.
What is not included: Unlimited after-hours emergency coverage, large projects outside the hour block (those are quoted separately), and work that requires licensed trades beyond IT.
Who it is for
Businesses that want a senior contact for planning and day-to-day IT without hiring full-time.
Frequently asked questions
How is this different from a managed service provider?
You work directly with Jack, not a ticket queue. Scope is transparent monthly hours and planning, not a black-box bundle.
Can I cancel?
Yes. Retainers are month-to-month after any agreed kickoff period written in your agreement.
What if I need after-hours help?
Best effort when available, or a separately quoted emergency visit. Custom SLAs are possible for Partner clients.
Can I start with a project first?
Absolutely. Many clients begin with security, Microsoft 365, or network work, then add a retainer.
Related services
Not sure where to start?
Book a free 30-minute IT checkup. We will look at your email, backups, network, and security, and tell you plainly what matters and what does not.